The Central Consumer Protection Authority (CCPA) has issued notices to 11 prominent ecommerce and quick commerce companies, including Swiggy Instamart, MyGlamm, and Snapdeal, following complaints of non-compliance with the Legal Metrology Act. These companies have been accused of failing to provide essential product details such as expiry dates and “best before” labels on products sold via their platforms.

These mandatory declarations are crucial for ensuring consumer safety and informed decision-making. The absence of such information not only misleads consumers but can also pose potential risks related to product quality and safety.

In recent weeks, the CCPA has ramped up its vigilance over ecommerce platforms, particularly in response to rising concerns about transparency. Several companies have come under scrutiny for similar violations, with the CCPA issuing notices to ensure strict compliance with consumer protection laws. This move is part of the authority’s broader agenda to safeguard consumer rights and prevent deceptive practices in online retail.

Under the Legal Metrology Act, companies are required to clearly display important product information, including the date of manufacture, expiry date, and other vital details, which are essential for maintaining product standards and consumer confidence.

The CCPA’s notices aim to ensure that companies rectify these practices immediately, thereby protecting buyers from the risks associated with incomplete product information.

Failure to comply with the Legal Metrology Act could lead to further penalties for the companies involved. The CCPA’s actions underscore the importance of adherence to consumer protection regulations, especially in the rapidly expanding ecommerce and quick commerce sectors.

As online platforms continue to gain traction among Indian consumers, authorities like the CCPA are intensifying their oversight to ensure that legal standards are upheld, preventing companies from engaging in unfair practices.

Credit: This article is based on information from The Economic Times, Mint, and Business Standard.

Key Highlights:

1. CCPA has issued notices to 11 ecommerce firms, including Swiggy Instamart and Snapdeal, for not displaying product expiry and best-before dates.
2. The action was taken following complaints of non-compliance with the Legal Metrology Act, designed to protect consumer rights.
3. The CCPA has increased its scrutiny of ecommerce platforms to ensure consumer protection and transparency.
4. Non-compliance may result in legal consequences and penalties for these companies.