CCPA

The Central Consumer Protection Authority (CCPA) has issued a significant warning to e-commerce companies regarding the pervasive use of "dark patterns" designed to manipulate consumer choices. In a strong directive, the CCPA has mandated that all online platforms conduct...

The Central Consumer Protection Authority (CCPA) has issued notices to 11 prominent ecommerce and quick commerce companies, including Swiggy Instamart, MyGlamm, and Snapdeal, following complaints of non-compliance with the Legal Metrology Act. These companies have been accused of failing...

The Central Consumer Protection Authority (CCPA) has directed Ola, the ride-hailing giant, to implement significant reforms on its platform following a surge in consumer complaints. Between January and October 2024, the CCPA received 2,061 complaints against Ola, primarily concerning...