customer support

In a significant move reflecting the changing landscape of the food delivery industry, Zomato has laid off approximately 600 customer support employees as part of its transition to automation. This decision follows the launch of Nugget, an AI-powered customer...

In a surprising yet strategic move, Zomato, one of India’s leading food delivery platforms, has announced its rebranding to ‘Eternal’. While the company’s name and branding will undergo a significant transformation, the iconic Zomato app will retain its original...