In a major leap toward seamless digital governance, the Government of Tamil Nadu officially launched ‘Namma Arasu’ on Friday. This unified WhatsApp-based chatbot is designed to bring 51 essential citizen services directly to residents’ smartphones, eliminating the need to visit government offices or navigate multiple web portals.

Unveiled at the UmagineTN 2026 summit, the initiative is a collaboration between the Tamil Nadu e-Governance Agency (TNeGA) and Meta. The platform aims to make public service delivery more inclusive, simplified, and people-centric.

How to Access Namma Arasu

Citizens can start using the service immediately by sending a message on WhatsApp.

• WhatsApp Number: +91 7845 252525
• Languages Supported: Tamil and English

A Unified Gateway for Public Services

The chatbot features intent-based search functionality, allowing users to interact with the system naturally to find the services they need. The 51 integrated services span various departments, offering a comprehensive digital toolkit for residents.

Key Services Available on Namma Arasu:

• Document Downloads: Birth, death, and community certificates.
• Financial Payments: Utility bills, property taxes, and temple donations.
• Welfare & Agriculture: Information on government schemes and real-time agricultural updates.
• Transport & Civil Supplies: Ration card management and transport-related services.
• Grievance Redressal: Filing and tracking complaints in real-time.
• Tourism: Booking government tourism services across the state.

Meta-Powered Digital Governance

Arun Srinivas, Managing Director and Country Head of Meta (India), highlighted that this partnership brings government services into the everyday lives of citizens. By using a widely popular platform like WhatsApp, the state is significantly reducing the complexity of interacting with the bureaucracy.

TNeGA officials have indicated that this is only the first phase of the project. Namma Arasu is expected to scale up in the coming months, onboarding even more departments and services to ensure last-mile delivery of digital public goods.

Key Highlights:

• New Launch: Tamil Nadu has introduced ‘Namma Arasu’, a WhatsApp chatbot (+91 7845 252525) for 51 citizen services.
• Strategic Partnership: Developed by TNeGA in collaboration with Meta, the platform supports both Tamil and English.
• Comprehensive Features: Users can pay bills, download certificates, track grievances, and manage ration cards via a single interface.
• Scalability: The government plans to expand the chatbot in phases to include more departments and services.